Erin Middleton

A great shopping experience

January 18, 2010 · Leave a Comment

Who has them any more? Those shopping experiences that impress you, that you tell friends about, or that make you feel good about yourself  (because isn’t that what shopping’s supposed to do?) – who’s had one recently? I did. Today.

Friday was pay day – we all know what that’s like, right? Woohoo, I’ve got money in my account! Let’s go spend it (because isn’t that what you’re supposed to do with money?)

So today, I was very lucky to have MLK Jr. Day off BTW (Thank you Omnicom), and I went shopping – at a mall. It was a officially a shopping spree – lots of good stuff, and on sale too! Colin Creek is relatively a “young people’s” mall – brands you would readily associate with 18-24 year olds are everywhere – Vans, Forever 21, Foot Locker, The Limited, American Eagle, Express, Charlotte Russe, Zumiez, PacSun, and some new ones – all catering to “the hipster” in everyone (fluorescent colored shoes anyone?) As the previous post states – I normally go for the “cool” clothes instead of the “fashionable, what’s in ‘for your age’”-Style. So this mall suits me.

My “great shopping experience” happened at my last store; I swear I only went in to look. And this girl in a short black sleeveless dress with pinstriped tights,a headband, and a unique walk sauntered up to me and said, what can I help you find? What a great question! Not, “can I help you find anything?” (less assertive) But what can I help YOU find? That’s right customer service, you’re here to help me! And this Miriam did, wonderfully.

Her engaging question immediately jogged my brain to register the fact that I needed some things (according to my friend Elijah), so I scouted the clothes in my immediate range to give her a visual to work with. The following ensued:

Me: “That black dress over there with the ruffles, what could I do to spice it up?”

Girl: (leading the way to a table with neat stacks of clothes) “Well, you might pair it with a sweater vest; you seem like the type of girl who might wear something a little different.”

Me: (thinking ‘awesome, this girl just gave me a great suggestion by assessing the situation and giving me relevant, customized information’) “I like it. Anything else?”

Girl: (points to a belt)

Me: (I love the belt on sight)

Girl: (leads me to the belt cube, picks out a couple belts, and takes the initiative to put it on me, like she was dressing a maniquin)

Me: (feeling like a rock star, I know this is going to look good. It feels like I have my own personal fashion consultant!)

Girl: (compliments me on how it looks)

Me: “Ok, I’ll take these three. Thank you.”

Now, I’m three great belts up in the world! I left with a smile on my face. This is what clothing shopping should be like. Awesome.

Her name was Miriam, at The Limited. She will have a good career in fashion or sales, whichever she’s into more. And now I’m going to call 1-866-325-9717 and give The Limited feedback  for a $10 off of $50 coupon.

Note to the future of retail: I’ll be honest, I think the compensation to reward “active consumer feedback” is too low – It should be $15-20 for a $20 dollar purchase.

Anyway, cheers to more shopping experiences like these!


→ Leave a CommentCategories: Dallas Texas · Shopping/Retail
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Shopping in Dallas

January 18, 2010 · Leave a Comment

I live in Dallas, Texas. If you haven’t been here before, you probably don’t expect it to be a one-hot-shopping destination, well it is, for the people who love to buy the latest in fashion and who seek to be on trend. But for those of us who hail from the Pacific Northwest (ah hem, moi) it’s a tad difficult to find quality, COOL clothes, you know… tight sneakers, great jeans, cool sweatshirts, unique Ts. So where do I go?

Colin Creek Mall

Talulah Belle

Indigo 1745

Mockingbird Station

and about half of NorthPark suits me.

Why am I telling you this? I’m setting you up for my next post: A great shopping experience.

→ Leave a CommentCategories: Dallas Texas · Go Local
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Wisdom Tip #1 – Accountability

January 18, 2010 · Leave a Comment

If there’s one thing you start to do this year in advertising or marketing or social media, or any other job for that matter, it should be to hold yourself and the programs you create accountable. You’ll see results way faster. And if the results aren’t good, then change the input. Just set goals and measure it folks.

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Choose Local

January 18, 2010 · 2 Comments

I was in Eugene, Oregon over Christmas. Eugene is a delightful town, it’s beautiful, clean, bike-friendly, a community rather than a city, houses the University of Oregon, Lane Community College, Northwest Christian college, 2 large rival high schools, and a bike path that stretches along the Willamette for at least 10-15 miles. Most buildings in town are about 5-8 stories high, and the shopping belongs to 5th Street and Coburg Village. I said above that it’s “delightful,” well it’s also darling.

It was in Eugene, that I picked up a card that had this awesome graphic on the front, simple BOLD copy to read, and tons of information on the back about what www.chooselocal.com is all about.

Choose Local is a community-minded initiative that was born and raised as an idea in Oregon (I love you). The card I picked up in the store says:

Sponsored by Coburg Station. Powered by MapClicks.com. Instant savings to shop, dine & unwind. Offers regularly updated. No points to collect. Helps the local economy. Valid for discounts at participating merchant members only. Merchants to determine their own discounts. AND, you can get the offers on your phone! at mobile.chooselocal.com

Sold. Awesome. Choose Local sounds like a program for me.

Let me know if you have Choose Local or a program like it in your area.

Super cool. :)

ps. if you’re a journalist or in public relations and you’d like to reference this post, let me know by sharing Kudos below. Cheers.

→ 2 CommentsCategories: Go Local · Mobile
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Inspire a brainstorm

January 13, 2010 · Leave a Comment

The objective of a brainstorm is to collect ideas.

Attendees: Think about the idea ahead of time. Remember that there are no bad ideas in a brainstorm. Don’t be shy.

We brainstorm to harness our collective knowledge in a stimulating and efficient manner.

“It is better to have enough ideas for some of them to be wrong, than to be always right by having no ideas at all.” ~ Edward De Bono

→ Leave a CommentCategories: Inspiring Creativity
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What I’m listening to right now: The Xx

January 10, 2010 · Leave a Comment

The Xx, from London. I first heard them when I was on a road trip through Nashville, TN. The night, I drove in, I caught a great country/blues/local folk station, and in the morning, driving around town, I caught the local college radio station 91.1 and The Xx’s first single “Crystalised.” You can also listen “Intro” on their MySpace page, prepare yourself, it’s wonderful.

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Next-gen smartphones

January 2, 2010 · 2 Comments

I’m considering the Google Droid and thought for those of you doing the same, you’d enjoy this nice graphic from Mashable/Bill Shrink:

→ 2 CommentsCategories: Mobile
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Future of MySpace

January 1, 2010 · Leave a Comment

How many of you are asking yourselves this very question? You want to know if you should recommend MySpace (as a social media) to a client or at least have back up support if you don’t think it’s where they should be spending there social media budget. Besides the obvious, that Facebook has clearly taken the lead in terms of SNS, is there a future of MySpace? Let’s see.

Collecta – is the latest real-time search engine to come into existence, and what space can their algorthims search through? MySpace! This means we can now get real-time data on MySpace users – what they’re sharing – their mood, photos, videos, blog posts, and status updates – all things that current social media services are trying to aggregate across a multitude of platforms, but that are hard to focus on a particular user group. So the second part of Collecta’s success will be to give us MySpace user demographics so that brands can allocate their social media budgets efficiently.

MySpace vs. Twitter – An interesting article from VentureBeat talks about the differences in status updates on MySpace vs. Twitter. It’s in these differences that may indicate who and what MySpace works for. So let’s take a look:

  • Twitter users exchange more interesting links with each other – this possibly signifies that Twitter users are higher income, better educated, have more technology (iPhone, iPod, laptop, etc.) in their lives, probably are on at least 5 different social networks, and can hold good conversations because they’re opinionated. They are connectors – the people you want to reach early on the product adoption curve.
  • MySpace users like to share more media – music, photos, videos – this could be huge support for their ambitious endeavor to become “a place for music.”
  • The conversations via “updates” (and Tweets) seem to contain a lot more contextual fodder on Twitter than they do on Myspace, where the updates are much more simplistic and topic focuses. This could possibly tell us that people on MySpace aren’t that involved with other social media spaces, as much as they are with just MySpace, therefore their conversations aren’t that in-depth (are they even conversations?)

MySpace fans consider the site their OWN PERSONAL WEBSITE – This from a Helium user (no date included): “MySpace is in effect YOUR space – you can change the background, add music to your profile which plays whenever someone opens your page, tweak the layout, and so on. With Facebook, all you get is a standard plain-background profile, some stats about yourself and the applications you’ve added… and it is the same for everyone. No fanfare when guests come in to view your page, no grand introduction, no uniqueness (besides yourself as a real person)… nothing fancy. I find that on MySpace, you can show off your personality as much as you are willing to. It is like having a free personal website.”

And a couple more random notes:

  • MySpace seems to be more for meeting people, where Facebook is for keeping in touch with people you may already know. (what do YOU think?)
  • A friend of mine said that MySpace seems to be the SNS for more Hispanics and African-Americans…would YOU agree or disagree?
  • If you Search Twitter for the word “MySpace” you’ll get a good share of Tweets that are in a language other than English, could this mean that MySpace could have its future in another country than the Facebook-dominated U.S.?

So in conclusion, it’s in-conclusive. Sorry! I will definitely be watching the space this year…so check back here or at my blog for more of the MySpace Case.

Happy New Year!

→ Leave a CommentCategories: social media
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Coupons, sales, deals, and promotions

December 24, 2009 · Leave a Comment

The history and future of…

This is a LIVING blogpost – treat it like a lifestream – that I will be contributing to on a regular basis as I find out more about the topic in current culture.

Ps. I recommend reading the Constructive Grumpiness post on Lifestreaming in the above hyperlink.

→ Leave a CommentCategories: Uncategorized

Why we opt-in

December 24, 2009 · Leave a Comment

Think about it.

You’re not going to make something a regular part of your day unless you know you’re going to get something for it. We are selfish creatures first, selfless creatures second, or at least that’s what True Blood is teaching me.

So we’re captivated by this trend in social media. Why? Because it gives us something – a relationship, news, creative thought, ideas, connections, the list goes on. But for the social media spaces that send you messages or notices to which you opt-in to (email, LinkedIn, Match, Facebook), aren’t we doing it for curiosity’s sake? We’re curious of, intrigued with, and interested in whatever comes in to our “inbox” wherever it may be.

So we “opt-in” to services that bring us awesomeness. If I were working with Denise Gass right now, this kind of content would be in the 8-10 range on the Awesometer. :) But like I said, we opt-in to the good stuff.

For those of you involved with social media, I’m taking a poll. How many of you are actively thinking of ways to which the social media consumer can opt-in?

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