Who has them any more? Those shopping experiences that impress you, that you tell friends about, or that make you feel good about yourself (because isn’t that what shopping’s supposed to do?) – who’s had one recently? I did. Today.
Friday was pay day – we all know what that’s like, right? Woohoo, I’ve got money in my account! Let’s go spend it (because isn’t that what you’re supposed to do with money?)
So today, I was very lucky to have MLK Jr. Day off BTW (Thank you Omnicom), and I went shopping – at a mall. It was a officially a shopping spree – lots of good stuff, and on sale too! Colin Creek is relatively a “young people’s” mall – brands you would readily associate with 18-24 year olds are everywhere – Vans, Forever 21, Foot Locker, The Limited, American Eagle, Express, Charlotte Russe, Zumiez, PacSun, and some new ones – all catering to “the hipster” in everyone (fluorescent colored shoes anyone?) As the previous post states – I normally go for the “cool” clothes instead of the “fashionable, what’s in ‘for your age’”-Style. So this mall suits me.
My “great shopping experience” happened at my last store; I swear I only went in to look. And this girl in a short black sleeveless dress with pinstriped tights,a headband, and a unique walk sauntered up to me and said, what can I help you find? What a great question! Not, “can I help you find anything?” (less assertive) But what can I help YOU find? That’s right customer service, you’re here to help me! And this Miriam did, wonderfully.
Her engaging question immediately jogged my brain to register the fact that I needed some things (according to my friend Elijah), so I scouted the clothes in my immediate range to give her a visual to work with. The following ensued:
Me: “That black dress over there with the ruffles, what could I do to spice it up?”
Girl: (leading the way to a table with neat stacks of clothes) “Well, you might pair it with a sweater vest; you seem like the type of girl who might wear something a little different.”
Me: (thinking ‘awesome, this girl just gave me a great suggestion by assessing the situation and giving me relevant, customized information’) “I like it. Anything else?”
Girl: (points to a belt)
Me: (I love the belt on sight)
Girl: (leads me to the belt cube, picks out a couple belts, and takes the initiative to put it on me, like she was dressing a maniquin)
Me: (feeling like a rock star, I know this is going to look good. It feels like I have my own personal fashion consultant!)
Girl: (compliments me on how it looks)
Me: “Ok, I’ll take these three. Thank you.”
Now, I’m three great belts up in the world! I left with a smile on my face. This is what clothing shopping should be like. Awesome.
Her name was Miriam, at The Limited. She will have a good career in fashion or sales, whichever she’s into more. And now I’m going to call 1-866-325-9717 and give The Limited feedback for a $10 off of $50 coupon.
Note to the future of retail: I’ll be honest, I think the compensation to reward “active consumer feedback” is too low – It should be $15-20 for a $20 dollar purchase.
Anyway, cheers to more shopping experiences like these!